All customers, whether they buy a product or service, are entitled to a refund of the costs if the goods they purchased don’t suit their needs. Of course, it also applies to smartphone users. All carriers allow for returns within a certain period of time but it’s usually a pretty short time. However, to meets its customers halfway, Sprint made temporal changes to its return policy and now the carrier offers a full refund to anyone unhappy with their service within 30 days.
Connected to Sprint recently but are not completely satisfied with the handset or service? You can get a full refund within 30 days of purchase.
All carriers allow customers to return the smartphone and cancel the service without any consequences as long as it’s done shortly after purchase, within 14 days to be more precise. It’s an awfully short period of time to thoroughly test the phone and service. Sprint extended this period to 30 days, giving its customers twice as much time as other carriers to test their new phone and service and decide whether they want to stick with it or not.
If within these 30 days you decide that Sprint’s offer is not for you, you can return the phone and cancel the service and you will get a full refund of all the costs including any down payments or installments paid if you purchased a device, as well as any activation and service fees that are considered “standard usage.” The best part is that you don’t even have to explain your decision to anyone. Sprint’s offer is aimed at all new customers as well as existing subscribers who add a new line to their account. Moreover, the carrier will cover all costs associated with switching networks up to $650 per line.
The change in Sprint’s policy seems like a pretty interesting incentive for users who are still undecided which carrier they prefer. If you were considering choosing Sprint as your carrier, now would be a great time to take its service along with one of the smartphones of your choice for a test drive. Just don’t forget that this offer will be available only for a limited time, so you may want to do it rather sooner than later.